Faq Sections

Way to pay and security of transactions
Payment by cerdit card :

Your payment has been accepted, the status of your order is: being prepared
Your order will then be processed in 2 to 3 working days and will be shipped as soon as possible. See Delivery and delivery costs.
Your account will be debited on the day of shipment of the parcel, and the amount taken will be according to the availability and number of articles. If an item is not in stock, the money for that item will not be debited.
The status of your order is shown as Cancelled if payment is refused due to a failed Secure 3D authentication that the buyer fails to authenticate.
If your request for payment has been refused by your bank/credit card Company, the status of your order is shown as Cancelled
For payment refused or authorisation refused following error in the visual cryptogram entered, the status of your order is shown as Cancelled
If you cannot pay by credit card or bank transfer, please contact our customer service department from the Contact us section.

Accepted Payment Methods ?

Only E-TRANSACTION 3D-SECURE via  CREDIT AGRICOLE, or by a BANK TRANSFER. When you finalise your purchase, you are redirected to the secure area of the bank payment site. Crédit Agricole is responsible for this part of the transaction.  The procedure to strengthen security of the transaction is 3D-SECURE and is used by most well known E-commerce businesses. For more information, visit Secure Payments.

Can I pay by cheque or PayPal ?

Babacheap.com does not accept payment by cheque of Paypal.
However, you can pay by credit card or bank transfer.

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Why can no longer find the article I liked ?

If a product is out of stock, the product will no longer appear on the site. Customers can only add available products to their basket, whatever the colour or size.

Our products are visible on the site while stocks last and within certain timeframes.

Top tip - Keep up to date with what's new etc by reading on line or subscribing to our newsletters. They keep you informed of upcoming sales on our site!

Can customers from all over the world buy our products?

No, delivery is only possible to the following countries: France Metropolitan (free for orders over 50 € TTC) for any order received via the Internet from: Belgium, Germany, Luxembourg, Spain, Netherlands (delivery is offered for orders over 150 € TTC).

For shipping costs to the following countries please see our terms and conditions. - United Kingdom, Ireland, Italy, Portugal, Switzerland, Austria, Denmark, Hungary, Poland, Slovenia, Estonia, Latvia, Lithuania, Czech Republic, Slovakia, Bulgaria, Croatia, Cyprus, Croatia, Malta, Romania , Guadeloupe, Martinique, Guyana, La Reunion, Mayotte, Greece, Island, Finland, Norway, Sweden, Turkey, the Maghreb, Portugal, the Azores, United States, Canada, Australia, China, Japan, Hong Kong, Singapore, South Korea, Thailand, Taiwan, Viet-Nam, India, Israel, New Caledonia, French Polynesia, Wallis and Futuna, St Pierre and Miquelon ...

More informations visit CGV

Can I buy out of stock items?

No. If a product is out of stock, the product will no longer appear on the site.

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My Order
My order status is shown as “pending”

For the Credit card control process, orders pending are processed in one day. If you have chosen to pay your purchase via a Bank Transfer, you will receive the exact amount of your invoice as well as the bank details to use.

Once the transfer has been made, your order will show as pending shipment

When shipped the order status will show shipped

You will receive an email at each stage of the process

My order shows « cancelled » 

There are different reasons for this 

  • You cancelled your order before making payment
  • Your payment was refused

You can, however renew your order.

My order shows « blocked » status

Your order has been blocked by our customer service. There are various reasons for this such as a payment problem, the items are not available etc ...

We will send you an e-mail to inform you of the problem that occurred during your order.

You can also contact our customer service who will be happy to answer your questions.

The order was blocked by our team for various reasons (article out of stock for example). You will receive an e-mail informing you of the problem when you made the order. If you require further information, please contact our customer services.

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How to use the site forum
How to post a message in the forum

You must be registered and accept the forum conditions before you can post messages or create topics

You can personalise your profile by adding an avatar or some text. To do this, go to your space in my account

Editorial board in the forum

Choose a clear and precise title, you will increase your chances of getting a suitable response.

Don't forget that a message, if written clearly in French or English and spelt correctly, has more chance of a more receiving a precise answer.

Posting your thoughts and your rights

This forum is open to the public and you have freedom of expression which is limited by the protection of the rights of third parties. By participating in this forum, you agree to:

Do everything possible to be polite in French or English.

Respect the subject of the discussion and not to deviate from it. If you have a different question, open a new discussion.
Illegal activities under French law,

Not to make insulting or defamatory remarks with regard to identified or non identifiable persons.

Do not send messages or files containing, pornographic images, sexually explicit material, discriminatory, rude, revisionist or negationist material.

Do not condone, through your messages or your files or images, racial or religious discrimination, denial or revisionism, suicide, euthanasia, abortion.

Do not infringe the intellectual property rights of third parties. Any indication of infringement, direct or indirect, will be penalised.

Do not engage in any advertising for any commercial purpose, either directly or indirectly.

Do not aggravate discussions in order to incite reactions that are contrary to these rules.

Respect the rules of Internet usage

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Deivery and costs
What are the delivery times ?

Orders are processed Monday to Friday

Your order will be delivered within 2-3 days with Colissimo

Attention, at certain periods - Sales, Private Sales, ... our processing times may be longer due to the large number of orders to be processed.

How can I benefit from free delivery?

When you spend 50€ or more, the shipping costs are offered in mainland France, from 150€ for other countries.

This offer will be automatically added to your basket

Can I track my shipment

In the confirmation email for your order, you will find a link to track your package.

If you have chosen to receive your Colissimo package, you will be notified by email or sms upon arrival (you will then have 10 days to collect it).

Top Tip: Why not let us have your mobile number so we can send you SMS updates.

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Exchanges and refunds
Can I exchange an article?

A size or colour exchange is possible on the same item reference in Metropolitan France

It is not possible to exchange an item for a different article, you must ask us for a refund on the item you wish to exchange, and order a new item.

You have a delay of 14 days after receiving your parcel to return it.

Do I pay the postage to return an item?

The postage costs to return an item are your responsibility, except in the case of an error on our part (manufacturing defect, error in the preparation of your order, problem of labelling, etc ...).

All returns are via the post office.

Attention : do not forget to fill out the returns’ label before posting

I don't like what I have purchased or it does not suit me, can I get a refund?

You can return the article directly to us via the post office

Items must be returned with our return form, this can downloaded from our site

Return address :

150 route de la Saubole

You have a delay of 14 days after receiving your parcel to return it.

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Gift certificates
How to give a gift voucher

Want to make someone happy by offering a gift voucher? It could not be simpler with BabaCheap.com

Go to our gift voucher page

Choose the design you like

Choose the amount you want to give

Enter your name

Enter the name of the person you are making the gift to

Add your message (maximum 200 characters)

Choose how you would like to send the card: by e-mail or by mail (you will receive a pdf of the card ready to be printed at home and sent by mail or to attach to an email).

How can I use my gift card?

The gift voucher will be recognised on the checkout page. You will see a box Bon de réduction, it is here where you must enter the code from your gift certificate. Then press Apply and wait until the discount code appears in your shopping cart. If it is not visible, the code has not been saved.

Refer a friend
How does the recommend a friend program work?

To introduce a friend just ask them to go BabaCheap.com

For this, there are several solutions:

Send the person a link via your social network    (page - recommend a friend programme)

Give the sponsorship link to your friends, or post it on the internet (forums, blog ...) (under Sponsorship Program)

Enter your registration email or sponsorship code (under Sponsorship Program)

Fill out the box in the recommend a friend section

You will find all the necessary information in your account, in the section recommend a friend programme

What are the benefits to me if I recommend a friend?

When you recommend a friend you both receive 10% discount off your next order.

You can track your referral earnings in the Referral Program section of your account.

Leave us your feedback in “What our customers say”
How can I post a comment in the “what our customers say” section of the site?

To publish a comment click on the write a review link

All you need to do is to add your text and send it.

Your comments will then be validated by our moderators

Image formats

The format of the image posted in the section What do our customers think must be square ex: 300x300 px etc ...

It must be a Jpg or PNG file. Videos are not accepted, but you can post them in the forum

Discount Vouchers
How can I use my discount voucher?

The voucher is taken into account when you visit the checkout page. You will find a Reduction voucher box, it is here you must enter your discount code. Then press Apply and wait for the coupon to appear in your shopping cart. If it is not visible, the code has not been saved. Coupon Codes are for days such as: Mother's Day, Valentine's Day, Christmas, etc ...

TopTip: Subscribe to our newsletter to find out the available discount codes.

Ask a question
I cannot find a response to my question

If you cannot find answers to your questions, you can send us your message via the CONTACT form or directly submit your questions via the FAQ. These will be reviewed, validated and published on the site by our team.

Product added to wishlist